Commonly asked questions.

〉Why should I order from Music City Acoustics?

We are a small business owned and operated by five musicians who are passionate about making the highest quality and most affordable acoustic treatments available, as well as providing the most informative and actionable acoustics advice. All of our products are made in Nashville, Tennessee with the utmost care for quality, performance, and affordability.

Our competitive lead time is tough to beat. At just one to two weeks, we have the fastest lead times for made-to-order acoustic products.

In addition, all of our acoustic panels come standard with Guilford of Maine Anchorage fabric.

〉How long will it take to recieve my order?

All of our products are made to order. Once we receive your order, we will add it to our production queue and get started on it ASAP. Orders are typically ready for pick up or shipping in one to two weeks. *Lead times may vary for larger orders.

〉I live in the Nashville area. Do you offer local pick up?

Absolutely. If you are close by or don't mind a drive, you are welcome to pick up your order at our shop and avoid the shipping fees. To place a local pick-up order, email us with your order and we will get it processed.

〉What payment methods do you accept?

We accept payments via credit card, PayPal, or check.

〉What is your return policy?

We want you to be 100% happy with your purchase. If you’re not satisfied, we accept returns on eligible items within 30 days of the delivery date, subject to the terms below:

• Restocking Fee: A 10% restocking fee will apply to all returned items.

• Condition: Returned items must be in new, unused condition, with all original packaging intact.

• Shipping Costs: Customers are responsible for all shipping charges to and from our shop. Original shipping fees are non-refundable.

• Return Authorization: Please contact us before returning any items so we can provide return instructions and ensure your return is processed smoothly.

Non-Returnable Items:

Custom products cannot be returned. This includes:

• Custom sizes

• Panels with integrated lighting

• Acoustic Art Panels

• Panels wrapped in special-order fabrics (any fabric outside our 15 standard colors)

If you’re unsure whether your order qualifies as a custom product, please don't hesitate to contact us before placing your order. We’re happy to clarify.

〉What is your cancellation policy?

We understand that plans can change. If you need to cancel your order, please review the following terms:

Standard Made-to-Order Products: Orders can be cancelled at no charge as long as production has not yet begun. Once production has started, cancellations are subject to a 25% restocking fee to cover materials and labor already allocated.

Custom Products: Orders for custom products (including custom sizes, panels with lighting, Acoustic Art Panels, or panels wrapped in special-order fabrics) cannot be cancelled once production has started. If you’re unsure whether your order includes custom items, please contact us.

We recommend reaching out as soon as possible if you’re considering a cancellation—we’ll do our best to accommodate you.

〉How do I install my acoustic treatment products?

We have several comprehensive installation guides and videos showing how to install our acoustic treatment products in a variety of applications. You can find and download the install guides here.

〉Will you deliver and install my acoustic treatment order?

We only offer delivery and installation services to customers in the Nashville area. For nationwide shipments, delivery and installation is not included. Email us for pricing or if you have any additional questions.

〉Do you make custom acoustic treatments?

Yes. Whether it is a custom fabric, size, or shape we can help you get the acoustic treatment you need. Send us an email with the specifics needed for your acoustic products to get started on your custom order.

〉Do your acoustic treatment products have a warranty?

Coverage: Music City Acoustics LLC warrants our products against defects in materials and workmanship for one year from the date of purchase.

Claims: To make a claim, retain your proof of purchase and contact our customer service at Hello@MusicCityAcoustics.com.

Exclusions: This warranty does not cover damage from misuse, modification, acts of nature, or normal wear and tear.

Remedies: If a defect is found, Music City Acoustics will repair or replace the product at our discretion.

Limitation of Liability: Our liability is limited to the repair or replacement of the defective product. We are not liable for any incidental or consequential damages.

International Shipping: Products shipped outside of the U.S. are not covered by our warranty.

Statutory Rights: This warranty gives you specific legal rights, but you may have other rights which vary by jurisdiction.

By using a Music City Acoustics LLC product, you agree to these terms.