Music City Acoustics Return Policy

We want you to be 100% happy with your purchase. If you are not satisfied, we accept returns on eligible items within 30 days of the delivery date, subject to the terms below:

•   Restocking Fee: A 10% restocking fee will apply to all returned items.

•   Condition: Returned items must be in new, unused condition, with all original packaging intact.

•   Shipping Costs: Customers are responsible for all shipping charges to and from our shop. Original shipping fees are non-refundable.

•   Return Authorization: Please contact us before returning any items so we can provide return instructions and ensure your return is processed smoothly.

Non-Returnable Items

The following products cannot be returned:

•   Custom sizes

•   Panels with integrated lighting

•   Acoustic Art Panels

•   Panels wrapped in special-order fabrics (any fabric outside our 15 standard colors)

•   Oversized panels measuring 6 feet or greater in either dimension 

If you are unsure whether your order qualifies as a non-returnable product, please contact us before placing your order. We are happy to clarify.